Cancelling your order - prior to dispatch (applies to online purchases)
If you wish to cancel your order, please contact us on 0800 232 500 as soon as possible before your item is dispatched. If your order is cancelled prior to dispatch, you will receive a full refund, within 7 working days.
Once orders have been dispatched, you can no longer cancel (subject to your rights under applicable laws). However, once items are received you can contact us to discuss return options.
My item is damaged (applies to online purchases)
If your order arrives damaged, the best thing to do, is to get in touch with us as soon as possible on 0800 232 500 or ordersonline@dtr.co.nz, so we can sort it out for you.
In some circumstances we may require evidence the item(s) are damaged.
Exchanges and returns (applies to online purchases)
Please choose carefully. Once an order has been dispatched, we do not have to provide a refund if you have changed your mind about a purchase (subject to your rights under applicable laws).
Refunds will be processed within seven business days. Refunds will only be processed to the original payment method used.
easi-own
If you have purchased through easi-own, please refer to your easi-own contract or contact our customer services team on 0800 232 500.
