Important Information

What can I do if i'm struggling to make my repayments?

Treating people fairly is important to us at dtr. So, if something has changed in your life and you’re having difficulty keeping up with your loan repayments, please talk to us as soon as possible. We’re always here to help, and there are lots of options available to help you through tough times, including making a hardship claim. Just call us on 0800 734 735, or email hardship@dtr.co.nz .

Who do I contact if i have a problem with dtr?

We know sometimes things don’t go according to plan. So if you need to talk to someone about an issue you are having with us. Please contact your local Branch Manager first on 0800 645 008, or email info@dtr.co.nz . They’re there to help you.

If it’s a problem they’re unable to assist with, or you’re not happy with the outcome, you can phone dtr Support Office on 09 250 3350 or email complaints@dtr.co.nz.  We’ll confirm receipt of your complaint and investigate it for you.

What happens if I'm still not satisfied?

We will make every effort to resolve your dispute for you. But if you’re not happy with the outcome, you can contact Financial Services Complaints Limited www.fscl.org.nz (Level 4, 101 Lambton Quay, Wellington) by phoning 0800 347 257 or emailing info@fscl.co.nz.

Official information you might need to know

dtr is a registered financial services provider. Our details are:

FSP number: FSP39861
Registration date: 2 December 2010
Trading names: Thorn Group Financial Services Limited trading as dtr
Address:
PO Box 204365
Highbrook, Manukau 2161
ph 09 250 3360
email: 
qfe@dtr.co.nz

 

We are licensed and regulated by the Financial Markets Authority as a Qualifying Financial Entity (QFE) for all financial services. For more information about the Financial Markets Authority and QFE's, please click here.

We are also a member of the Financial Services Federation and helped to produce the brochure Responsible Lending Guidelines - Financial Services Federation. This tells you what you should expect from your lender when you are borrowing money.

You can download the brochure here (PDF 3.9MB).

For more information about the Financial Services Federation, go to www.fsf.org.nz